Privacy Policy
Effective Date: July 2026
Super Helpful IT Solutions ("we", "our", or "us") operates as a sole trader based in Chelmsford, Essex. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Information We Collect
We collect information directly from you when you submit an enquiry through our contact form or contact us via email/phone, including:
- Full Name
- Email Address & Phone Number
- Postcode (for quoting site visits)
- Address (when arranging a site visit)
- Enquiry details and any attached screenshots or files
2. How We Use Your Information
Your personal details are used strictly to:
- Respond to your technical enquiries and provide quotes
- Deliver onsite or remote IT support and repair services
- Issue invoices and maintain basic legal financial records
3. Data Sharing & Third Parties
We never sell your data. Personal data is only shared with essential third-party service providers required to run our operations, including:
- Email Processing: Zoho Mail API (for internal routing of website form submissions directly to our inbox)
- Billing & Payments: Invoice Ninja and Mollie (for online payment processing and accounting)
4. Data Retention
Enquiry data is deleted once your query is resolved unless it transitions into an active account relationship, in which case financial transaction records are kept as required by UK tax legislation (HMRC).
5. Your Rights
Under UK GDPR, you have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at [email protected].
6. Contact Details
If you have any questions about this policy, contact us at:
Super Helpful IT Solutions
Email: [email protected]
Phone: 07761 466445
Location: Chelmsford, Essex